United apologizes to passenger who says US Rep got her seat

HOUSTON (AP) — United Airlines has apologized and given a $500 travel voucher to a passenger who accused the airline of giving her first-class seat to U.S. Rep. Sheila Jackson Lee, a Houston Democrat.

An airline spokeswoman said Monday that its internal systems show the passenger, Jean-Marie Simon, canceled her Dec. 18 seat from Houston to Washington, D.C. after a weather delay.

Simon denies that she canceled the flight. She was given a seat in Economy Plus on the flight, and told the Houston Chronicle she saw Jackson Lee sitting in the seat that was assigned to her.

United says it upgraded Jackson Lee automatically and not because she was a member of Congress. The congresswoman says in a statement that she didn’t ask for anything “exceptional or out of the ordinary.”

The congresswoman posted the following statement on her official Facebook page:

I am disappointed in having to respond to this accusation, but I believe transparency is very important. Unfortunately, it looks like Grinch is trying to steal the spirit of the holiday.

Last Monday, I arrived at the airport to catch my flight to Washington to continue my fight to get Hurricane Harvey funds back to Texas and other hard hit areas, along with funding of the Children’s Health Insurance Program and of course, trying to stop a tax bill that was going to cause millions of Americans to lose their health insurance.

After receiving my boarding pass, I boarded the plane in the normal process. I did nothing wrong. I asked for nothing exceptional or out of the ordinary and received nothing exceptional or out of the ordinary. I proceeded to take my seat and work on legislative issues on my way to Washington.

Although I was not involved, I observed a disruption by an individual walking back and forth in the cabin. I could overhear her speaking with a flight attendant (an African American woman). I saw the gate agent go to the seat of the individual who was walking back and forth before we took off.

I later came to understand that the individual had canceled her own flight. However I had nothing to do with that.

I noted that this individual came toward me and took a picture. I heard later that she might have said “I know who she is.” Since this was not any fault of mine, the way the individual continued to act appeared to be, upon reflection, because I was an African American woman, seemingly an easy target along with the African American flight attendant who was very, very nice. This saddens me, especially at this time of year given all of the things we have to work on to help people. But in the spirit of this season and out of the sincerity of my heart, if it is perceived that I had anything to do with this, I am kind enough to simply say sorry. I understand the airline is working to address the passenger’s concerns. I am glad of that.
But as an African American, I know there are too many examples like this all over the nation. I hope one day, we will accept our collective diversity. Happy Holidays.”