ACL Fest offering optional refunds after Vegas shooting

Austin City Limits (KXAN Photo)
Austin City Limits (KXAN Photo)

AUSTIN (KXAN) — While thousands of people are expected to attend the Austin City Limits Music Festival this weekend and next, some might be reconsidering following a shooting at a country music concert in Las Vegas. ACL says it is offering refunds to those fans who no longer wish to attend in light of that event.

Ticket holders will need their Front Gate Tickets order information, and can either send an email or call 512-674-9300 to begin the refund process.

However, ACL organizer C3 said in a statement that safety is its “top priority.” Austin Police Department interim Chief Brian Manley said officers are reviewing their security plan. He also said there have not been any threats against the festival.

ACL has increased security measures over the years as well, including adding pat-downs, bag searches and more law enforcement nearby. It has a list of items people cannot bring onto the grounds.

General admission tickets range from $100 for a one-day ticket to $255 for a three-day ticket, but many are already sold out.

Shannon McKinley with Ticket City said people who still want to buy last-minute tickets should be careful of scams. She said ACL is deactivating wristbands for those who want refunds, but not having people return them. That means deactivated wristbands could be popping up for sale.

“Be aware of who you are buying from,” McKinley said. “Buy from the box office if you can, A-C-L fest, front gates, or buy from Ticket City. Here in Austin we are a local company and make sure everyone is vetted before they list.”

She suggests if people do buy from someone near the festival, they should ask the seller to walk to the gate with them to make sure the tickets work. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. If you see an inappropriate comment, please flag it for our moderators to review.

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