911 down in Burnet-area for the fourth time in recent months

FILE - 911 call (KXAN File Photo)
FILE - 911 call (KXAN File Photo)

BURNET, Texas (KXAN) — 911 emergency service was down in the Burnet area for most of Tuesday, the sheriff’s office says.

It’s at least the fourth time the county has faced a 911 outage since March. The Burnet County Sheriff’s Facebook page says the cause was AT&T having “fiber optic issues” near Burnet. The repairs were made as of 9:30 p.m.

During the outage, emergency calls were rerouted to surrounding agencies. The agency says their dispatch center is able to communicate with other dispatch centers and their deputies over radio.

A 911 outage last happened on June 20 due to AT&T fiber connection, the sheriff’s office said, also affecting long distance and AT&T cell phones. Previous outages happened on May 26 and on March 8 as well.

In the March 8 outage, AT&T cell phone users nationwide were unable to call 911 for more than two hours, as Austin-area emergency agencies scrambled to inform callers of alternative numbers to use in case of an emergency.

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