GEORGETOWN, Texas (KXAN) — Hundreds of customers who had to go without water in Georgetown Wednesday have had it restored.
A city spokesperson says a 16-inch water main broke Wednesday morning near the area of Leander Road just west of Weir Ranch Road.
Daun Wilcox, who lives in Parkside, noticed a problem at 6:45 a.m., just before her house went dry. “I tried to fill up a water jug and it took a long time to fill up a water jug, the water pressure was really low.”
Wilcox called the city once her water stopped and they told her she’d be without water for up to eight hours. “Three teenagers at home, no showers, no toilets, no drinking water, in the summer time with kids home, it’s a lot more difficult.”
Wilcox is frustrated because she says she didn’t get any updates throughout the day. “I would’ve liked to have gotten some sort of notice from the city of Georgetown, either by email or phone that said, ‘hey, your water is going to be out this long and you’re going to have to boil it for 24 hours afterward,’ or something,” says Wilcox. “Give me an idea of what the future looks like.”
A city spokesman says they did notify neighbors this morning through Nextdoor. They say that’s the platform they use when there are outages since they can notify people by individual neighborhood.
The cause of the leak is premature pipe failure, meaning the pipe didn’t hold up as long as anticipated. The city says the pipe was repaired by 6 p.m. but crews had to spend the next hour or so to flush out the pipe.
Extreme hot or cold weather can increase the number of water main breaks. Extremes in either direction can shift the soil, which can break pipes. For example, Austin Water set its all-time leak record during the drought in the summer of 2011. But even without the extremes, leaks are a constant problem. Austin Water averages about 2,000 leaks each year.