AUSTIN (KXAN) — AT&T landline customers with phone numbers that start with 512-266-XXXX were unable to connect to 911, the Travis County Sheriff’s Office warned at around 4:35 p.m. Thursday.
At around 6 p.m., AT&T said the problem was resolved.
Those with the affected numbers, located in the Lakeway area, were asked to call 512-482-5860 if they had an emergency during the outage.
The sheriff’s office says AT&T has contacted the Capital Area Council of Governments and is trying to work out the problem.
In March, AT&T cell phone users nationwide were unable to call 911 for more than two hours. According to quarterly reports, AT&T has the second highest number of subscribers in the United States with 135 million.