AT&T 911 outage for landline customers in Lakeway resolved

FILE - 911 call (KXAN File Photo)
FILE - 911 call (KXAN File Photo)

AUSTIN (KXAN) — AT&T landline customers with phone numbers that start with 512-266-XXXX were unable to connect to 911, the Travis County Sheriff’s Office warned at around 4:35 p.m. Thursday.

At around 6 p.m., AT&T said the problem was resolved.

Those with the affected numbers, located in the Lakeway area, were asked to call 512-482-5860 if they had an emergency during the outage.

The sheriff’s office says AT&T has contacted the Capital Area Council of Governments and is trying to work out the problem.

In March, AT&T cell phone users nationwide were unable to call 911 for more than two hours. According to quarterly reports, AT&T has the second highest number of subscribers in the United States with 135 million.

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