Spectrum restores phone service to customers after outage

Spectrum outage as of 1:30 p.m. on April 18, 2017.
Spectrum outage as of 1:30 p.m. on April 18, 2017.

AUSTIN (KXAN) — Spectrum customers across Texas had issues with their phone systems due to a widespread outage Tuesday afternoon. A spokesperson for Spectrum says some customers experienced a network outage that impacted digital phone services.

According to downdetector.com, there were numerous reports of phone systems being down across Texas, the biggest areas that saw issues were San Antonio, Austin and Dallas.

On their Twitter account, @Ask_Spectrum stated they are aware of the issues affecting phone services in the area and engineers are currently working on the problem. Spectrum said service was restored for many of its customers by 2 p.m. The problem was traced to a software issue.

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