AT&T 911 service restored after nationwide outage

FILE - 911 call (KXAN File Photo)
FILE - 911 call (KXAN File Photo)

AUSTIN (KXAN) — AT&T cell phone users nationwide were unable to call 911 for more than two hours Wednesday evening.

Austin-area emergency agencies scrambled to inform callers of the alternative numbers to use in the case of an emergency. The service has now been restored and callers can use 911 for emergencies.

At 6:58 p.m., Austin police put out an alert warning any caller to 911 to use 311 instead. At 9:30 p.m., AT&T said the problem was resolved.

In a statement during the outage, AT&T said, “We are aware of a service issue affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible.  We apologize for this inconvenience.”

According to quarterly reports, AT&T has the second highest number of subscribers in the United States with 135 million. It’s unknown how many of that total were affected by the outage.

Numbers set up for emergency calls while 911 was down

Austin: Call 311

Bastrop County: Call 512-549-5100 option 0.

Caldwell County: (Rural) Call 512-398-6747, in Luling call 830-875-2411 and in Lockhart call 512-398-4401

Cedar Park: Call 260-4600 ext. 0.

Georgetown: Call 311

Hays County: Call 512-393-7896

Lampasas County: Call 512-556-8255 (Sheriff’s Office) or 512-556-3644 (Lampasas PD)

Leander: Call 512-528-2800

Manor: Call 512-974-0845 option 3

Pflugerville: Call 512-251-4004 ext. 0

Round Rock: Call 512-218-5500

San Marcos: Call 512-753-2108

Travis County (outside Austin): Call 512-482-5860

Williamson County: Call 512-943-1399

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