Viewers report Amazon Echos ordering dollhouses after hearing KXAN story

Amazon Echo (NBC)
Amazon Echo (NBC)

AUSTIN (KXAN) — It is the hottest gadget out right now. However, some parents are issuing a warning about the voice activated feature placing some unexpected orders.

Before the parental controls were set, a 6-year-old girl from North Carolina was able to order a $150 dollhouse and four pounds of danish butter cookies.

“I immediately tried to cancel the order and Amazon wrote me back and said we can’t cancel it, its already shipped,” said mother Megan Neitzel. She says they will donate the dollhouse, but the family is going to keep the cookies.

During the morning show on Wednesday while KXAN anchor Sally Hernandez was explaining the story, several viewers said their Amazon Echos overheard her and attempted to buy the dollhouse too! The viewers say they quickly cancelled the orders.

Sally quoted the original story when the 6-year-old said “Alexa can you please order me a dollhouse and some cookies.” Just like in the story, viewers say their Amazon device listened and placed an order for the same dollhouse.

An Amazon spokesperson says parents can manage shopping settings by turning off voice purchasing. You can also set your Amazon Echo to require a confirmation code before every order. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. If you see an inappropriate comment, please flag it for our moderators to review.

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