Samsung issues recall for ‘exploding’ washing machines

Austin family's Samsung washer. (Family Photo)
Austin family's Samsung washer. (Family Photo)

AUSTIN (KXAN) — After receiving more than 700 reports of top-loading washing machines experiencing excessive vibration and potentially causing injuries, Samsung is issuing a recall for 2.8 million of its washers. The recall involves 34 models of Samsung top-load washing machines.

In some cases, the top of the washing machine detached from the washing machine chassis. The Consumer Product Safety Commission says there have been nine injuries related to the washing machines. Some consumers had a broken jaw, injured shoulder and other injuries. Prior to the recall, the company issued a safety warning regarding the machines.

The Hodge family in Buda says they paid more than $600 for their washer. Shirley Hodge says even with the rebate she will still have to pay hundreds of dollars out of pocket for a new washing machine. “Samsung will, in fact, profit from customers such as myself who purchased a product in good faith and who should be able to safely utilize the product as intended,” said Hodge.

An Austin family who spoke to KXAN in September said when their machine malfunctioned, it sounded like a “bomb went off.” When the repair crew came out to fix the machine, they told the homeowner they hadn’t seen anything like it.

Samsung Rear-Control Washer. (CPSC)
Samsung Rear-Control Washer. (CPSC)

If you still need to use the machine, Samsung says consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.

The machines were sold at Best Buy, Home Depot, Lowe’s, Sears and other home appliance stores nationwide from March 2011 to November 2016 for between $450 and $1,500.

Consumers should contact Samsung immediately to receive one of the following remedy options:

  1. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty
  2. A rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit
  3. A full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.

Model numbers and serial information can be found on two labels affixed to the back of the machine. For a full list of the models being recalled, check here.

Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.

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