AUSTIN (KXAN) – As election day gets closer, Travis County says voters are making sure they’re ready.
Friday afternoon it was noisy inside the Travis County Election call center. “We usually get hoarse after an election.” Yvette Laukaitis, the call center coordinator, laughed, “We are known by many as the call center with a heart.”
The call center is set up for voters. This election, the County Clerk’s Office has had to double the staff. Close to 40 paid employees answer voter questions and even questions from election workers at polling locations. “The biggest question that we get is, ‘Where am I registered? Am I registered? How can I get a ballot by mail?’” explained Laukaitis.
The call center averages about 1,500 calls a day. On election day that number is expected to hit about 6,000. All employees are trained through a program developed by the Travis County Elections Division using educational materials from the Texas Secretary of State’s Office. Laukaitis says she’s proud of her staff, “This is a temporary job, but it is such an important job and everybody knows that they are valued when they come here.”
The call center’s number is 512-854-4996 and lines are open from 7 a.m. to 7 p.m. six days a week. On Sundays the hours are limited. The call center will close a few days after the election, because too many people call wanting to know voting totals.