WILLIAMSON COUNTY, Texas (KXAN) — An assisted living facility has been shut down by the Texas Department of Aging and Disability Services after an investigation revealed the facility was not adequately providing medical services.
DADS began their investigation at The Lodge at Rocky Hollow in Williamson County on Sept. 20 after a complaint was issued against the facility. These complaints are protected and confidential.
Cecilia Cavuto, media relations manager for DADS, said during the investigation they discovered The Lodge was not in compliance with several regulations. The most serious violation was the lack of medical services, specifically during emergencies, where management did not call 911.
“One day we’re all going to be old and need to be taken care of,” said a former employee of The Lodge at Rocky Hollow.
The woman doesn’t want to be identified for fear of retaliation from the assisted living facility. But she says she took care of patients there for one year, then left because she felt they were being mistreated.
“Things were going on with the residents that I knew wasn’t correct, right,” explains the former employee.
DADS worked with The Lodge for two weeks in an attempt to get the facility in compliance but were ultimately unsuccessful. On Sept. 29 DADS issued a license suspension and closure to The Lodge. All residents have been successfully transferred to other assisted living facilities. Cavuto says it is “really unusual to go this far.”
An emergency closure that relocated 23 people.
“They become your family, they’re like your grandparents, it’s hard to walk away from them, but it was not hard to walk away from the rest of the things going on there,” said the former employee.
KXAN also connected with a woman on Facebook, whose mother lived at the center. She says she doesn’t have any complaints about the care at the facility, just the short notice it was closing. DADS says it notified the center of the emergency closure Thursday night, and the center actually closed on Friday.
The owner of The Lodge at Rocky Hollow released this statement in an email to KXAN, “My attorney has not authorized for me to talk to reporters. I really really want to talk to you. I will say I have a 20 year exemplary record with DADS.”
DADS says the investigation is ongoing and could last anywhere from a few weeks to months.
According to their website, The Lodge opened in February 2006 and provided care for people diagnosed with Alzheimer’s Disease or other memory related disorders.