AUSTIN (KXAN) — Austin Water is conducting a study to help decide the future of water and wastewater rates.
The utility says the cost of service study includes a review of the methodology used to allocate costs among customer classes (residential, multifamily, commercial and large volume) and to update and improve their methods for determining rates.
The study will include two separate public involvement committees. The first public involvement committee meeting will be held on Sept. 27 at 6 p.m. at the Waller Creek Center, 625 E. 10th St., Room 104.
“All of Austin Water’s customers are encouraged to attend these public involvement meetings,” the utility said in a statement. “The goal of each committee is to provide representation for their Austin Water customer class, review and assess the cost of service process, and provide valuable input and recommendations to Austin Water.”
The makeup of the committee includes members representing customer classes.
In August, a year after Austin Water customers complained of skyrocketing bills, KXAN reported that few customers who apply for high water bill adjustments receive one.