TAMPA, Fla. (WFLA) — Watch out iPhone users. A flickering gray bar on the top of your screen, on iPhone 6 and 6 Plus, could mean you have a serious problem.
If you see this infamous gray bar, it means your phone has caught the “Touch Disease.” This term is being used to describe a major issue iPhone users are having where their screens lose the ability to respond to touch.
Repair vendors said it’s actually a flaw in the phones manufacturing. Two Touch IC chips on the inside of the phone, which connect the physical touch and internal response, are supposed to stay connected. But, they are continuously breaking or becoming disconnected.
Replacing the touchscreen doesn’t work because it’s a problem with the Touch IC chips on the board inside the phone, not the screen itself. The chips must be replaced to fix the problem permanently, and Apple’s Geniuses can’t open up the phone to get to the chips. So, the only solution, for now, is to buy a new phone or have an “unauthorized vendor” try to replace the chips.
Apple has not yet commented on the issue or fixed the on-going problem.