SAN MARCOS, Texas (KXAN) – A group of Texas State students preparing for the new school year say they were met with unlivable conditions when they moved into their apartment. A group of residents say their Villagio apartment was covered in dirt, with beer cans left on the ground and on countertops, and holes in the walls above the sink exposing wires.
The complex is located at 1850 Aquarena Springs, just off Interstate 35.
Texas State student Taelor Harris was excited to return to San Marcos and continue studying at the university. But before she could hit the books, she needed to collect the keys to her new apartment. “When me and my roommate came in, we were so excited to live here and I was like ‘yay, this is our first apartment together and everything.’ But when we got here, it was a disaster,” said Harris.
Harris says she noticed the mess as soon as she walked into her apartment for the first time. “I thought, this is not livable, this is a nightmare that students are living in. Are they serious?” she asked.
She immediately started taking video of piles of trash left on the ground, a toilet with the seat broken off and sitting on the ground and a mattress leaning against the wall without a bed frame.
“I literally like wanted to cry,” Harris said.
She visited other apartments in her building to find the exact same situation: dust covering countertops and bathtubs filled with dirt.
“It shouldn’t have ever looked like this, it’s just terrible,” said Harris.
Villagio Apartments management says they had started renovations for at least 50 percent of the property two weeks ago. They had hoped to have all of the upgrades complete in those two weeks while students were between semesters, but said they had a number of construction delays. Management says, along with the construction delays, a truck carrying granite to be used for new countertops was involved in a crash on I-35, so the supplies never arrived at the apartment.
In a statement to KXAN, Villagio Apartment spokesperson Mark Evans said, “There were a few residents who did not want to move in until everything was addressed. However, there were no units in which we could not immediately address and correct any issues so residents could move in.”
Harris says it took the apartment complex three days before they cleaned up the mess where she could move in.
At this time, Evans says the apartment complex has not made a decision regarding compensation for any of those affected. “We have been able to correct any issues as soon as we are made aware of them. We hope that any remaining issues are resolved today so that our residents can start settling in to their new homes without worry and prepare for the coming school year,” said Evans.
The Austin Tenants’ Council provides 30-minute in-house counseling sessions to tenants who have questions regarding their rights. It’s free for Travis County residents, but only $15 per appointment for those in the surrounding areas.