ROUND ROCK, Texas (KXAN) — The Delta fiasco has led to some tense days for a Round Rock couple, whose teenage daughter is stranded in Europe. Delta cancelled more than 3,000 flights Tuesday as it continued to recover from Monday’s computer outage.
It’s a story of a dream trip that has turned into a travel nightmare. Imagine being 17 years old, travelling abroad for the first time and trying to get home from a country where you don’t speak the language.
Nicole Novelle began her trip to visit an exchange student friend in Spain. She was almost on her way home Monday when a flight attendant told everyone to get off the plane.
“And they didn’t tell us why. They just said they’re having some technical difficulty,” Novelle said. After eight hours of waiting, the Round Rock High senior-to-be was told to try again Tuesday.
The company’s CEO has apologized and offered vouchers, but Novelle didn’t need one when she came back to the airport because her mom booked her on another flight.
“They told me my mom lied to me about me being on the flight,” she said. Making matters worse, Novelle says when she tried to get on another flight, the agent told her she was supposed to be on the earlier one.
So she is now booked on another flight leaving Wednesday afternoon, more than 48 hours after she was supposed to leave. “I just really want to get home, but I’m not 100 percent positive that I’m going to.”
Delta’s problems come just a few weeks after a computer glitch caused huge delays for Southwest Airlines. A router malfunction at a data center in Dallas forced Southwest to shut down its entire reservation system on July 20. The problem cost the airline around $10 million.