Southwest Airlines system outage causes nationwide delays

Southwest Airlines plane (AP Photo/LM Otero, File)
Southwest Airlines plane (AP Photo/LM Otero, File)

AUSTIN (KXAN) — Multiple system failures have led to delays across the country for Southwest Airlines, Wednesday.

A temporary ground stop was in place for flights that have yet to leave their gate. Austin-Bergstrom International Airport says nine of their arrivals and 10 of their departures were delayed.

“We apologize to our Customers whose travel plans are impacted,” the airline said in a statement. “We have a Team of experts working diligently to resolve the technical issues and their efforts have systems gradually coming back online.”

In an update Wednesday night, the airline said they were reducing the number of flights departing after 9 p.m. in preparation for Thursday’s operations. They say customers who are booked to travel Thursday should check flight status information and plan to arrive early, as long lines may occur. For updates you can visit their media website for updates, as well as their Facebook and Twitter.

The airline says the outage resulted in 600-700 canceled and delayed flights nationwide.

Southwest Airlines released a statement to customers Thursday morning:

“I want to start off by once again apologizing to our Customers and reiterating that your experience throughout the past 24 hours is not the service you should expect from Southwest Airlines. Most of our systems are back online this morning following yesterday’s technology outages, but recovery will take some time. We expect some cancellations and delays as we position aircraft and crews. As of 6:30 a.m. CDT, we have canceled more than 221 flights and continue to manage the flight disruptions across our system. Our Employees are the best in the business, and they are working extremely hard to get you and your luggage to your destination. Thank you for hanging in there with us. We will have more information later regarding flexible rebooking, and we will continue to work with each and every affected Customer to make this right.”

Southwest shared a video on Twitter of what they’re doing to deal with the technical challenges: provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. If you see an inappropriate comment, please flag it for our moderators to review.

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