AUSTIN (KXAN) — Laura Arbilla has been using the MetroRail since May as a way to avoid the rush hour commute on her way to and from work. She says for over a week the Kramer Lane ticketing machine has not been recognizing her card when she tries to purchase a ticket.
“The machine did not issue tickets, I followed the steps I always followed and it just would not issue a ticket for me,” she explains. “There’s a message that says ‘wait until we tell you to remove the card.’ It never told me to remove it, it goes into an error screen. Then it doesn’t issue the ticket.”
Arbilla says she notified Capitol Metro several times about the problem but has not seen the issue resolved. She’s worried that her train ride could turn into a $75 citation. “Well, I’m concerned that the inspector would want to fine me.”
Passengers who are unable to purchase a MetroRail ticket from the southbound ticketing machine often cross the train tracks to the northbound side to buy a ticket. Arbilla says this creates an unsafe situation.
“You can go across and get it there, but then the trains are coming and you have to run back and you don’t know if that one is going to work or not,” she says. “It’s dangerous to be running across there, because you could trip or hurt yourself or somewhere doesn’t see you.”
CapMetro officials say they are aware of the technical issue and it’s an intermittent problem that they are working to resolve. Ryan Dunn rides the MetroRail daily, he says he has seen several people experience problems with the Kramer Lane ticket machine. He completely avoids the issue by sticking to the CapMetro app.
“The app does what it needs to do, it always works no matter what.”
MetroRail tickets can also be purchased at HEB.