AUSTIN (KXAN) — The Texas Department of Motor Vehicles board passed new regulations Monday in an effort to simplify their fee structure.
The new rules are supposed to make it easier for you to renew your registration by mail, in person or online.
The DMV says the proposed rules are a direct result of the passage of HB 2202, which authorizes the TxDMV board to implement a processing and handling fee intended to bring about more transparency for taxpayers.
County tax offices receive $1.90 to $2.90 per transaction depending upon the transaction method used. Because the proposed structure would make it cheaper for customers to renew online, the compensation for counties would change to $2.30 for walk-in and mail-in registration renewals, and $.25 for renewals processed online.
While the board says the processing and handling fee will promote efficiency and modernize the service, the Travis County Tax Office remains skeptical.
“We’re just under so much pressure to do things efficiently, so we understand change,” Travis County Tax Assessor-Collector Bruce Elfant said. “What our concerns are is that this hasn’t been vetted with the tax assessors. We haven’t had a forum where we can understand the process and people to answer our questions.”
The board approved a voluntary program that sets standards for service quality for tax assessor-collectors, which will acknowledge those that provide top customer service.
DMV staff also recommended increasing full service deputies’ compensation to a maximum of $10 per registration transaction and $20 per titling transaction, according to the proposal.
You can find more information on the board’s decision at the TxDMV website.