AUSTIN (KXAN) — Austin Resource Recovery sent out 200,000 pamphlets containing the recycling map and schedule for 2016. But it took just one day before a customer called their attention to an obvious mistake.
“We did find out right away, but it was a little too late,” said Melissa Heald with Austin Resource Recovery.
On the calendar within the pamphlet mailed to all curbside recycling customers, February has its typical 28 days. However, 2016 is a leap year giving that month an extra day. While the map and day of the week for recycle pick-up is still correct, Heald said the city immediately began working with their designer to fix the error and mail out a corrected version. They also plan on alerting customers to the slip-up on their website and social media.
“We are hoping to print corrections in the next couple of days, hopefully tomorrow,” she said. “It will cost some extra money, unfortunately. That is why we are sorry for the error.”
Heald did not have an estimate on the cost of the reprint, but said the mistake comes with a silver lining; they will use it as an opportunity to push customers to their online system, something she says they have been trying to do for years.
“It does highlight the need for moving in the future towards digital.”
On AustinRecycles.com, customers can sign up for phone notifications, emails, and reminder in formats other than the old fashioned piece of paper. Mistakes, such as the calendar misprint, are also easily correctable.
“It is so much easier to fix,” said Heald. “When we get information like this when we made a mistake, with digital calendars we can update them right away.”
Find out what can be recycled in those blue bins here.