AUSTIN (KXAN) – Progress but not perfection. That’s the update on TxDot after a year of confusion, long lines and wait times for TxTag customers.
KXAN reported the TxTag problem earlier this year. Most of the problems came from the more expensive “pay by mail”. They’re not out of the woods yet, but many say they’ve turned it around.
Lawmakers called TxDOT officials to the capitol for an update. Representative Jason Issaac still had a problem.
“I get pay by mail invoice in the mail when I have a toll tag account,” said Rep. Isaac, R – Dripping Springs.
James Bass with TxDOT says the computer still has a hard time between license plates with combinations of “S-O’s” and “S-Zeros”. But, the situation is far from the problems a few months ago, where they refunded thousands of complaints.
“The majority of the issues were with pay by mail transactions,” said Bass.
Because of that, TxDOT is running ads to get people to switch to the sticker. Drivers might hear a woman in labor urging her husband to take the toll way. Comical, but also signs of progress.
“I knew it was getting better. We weren’t getting the complaints. We were getting updates from TxDOT,” said Rep. Joe Pickett, D – El Paso.
TxDOT officials say the average wait time over the phone dropped to around 15 seconds for the month of July. Since the beginning of the year, we’ve learned the number of complaints has dropped.
Take a look at the numbers:
In January, TxDOT received 282 complaints about central Texas toll roads.By March, that had dropped by more than half. Last month, TxDOT only received 51 complaints.