AUSTIN (KXAN) — The new “Texas Two Step” system for registering and inspecting your vehicle is designed to make the process easier and more streamlined, but growing pains are causing difficulties at the tax office. Travis County Tax Assessor Bruce Elfant said the system, implemented March 1, has led to some confusion and long wait-times.
“It has caused enough confusion to where people have had to come to the tax office two or even three times,” said Elfant.
Once a vehicle passes inspection, drivers can register their vehicle online without ever visiting the tax office. Whatever the reason for the confusion or misunderstanding, people showing up in person to register have led to a bottleneck of people taking numbers and waiting, according to Elfant.
“We are dealing with much larger crowds than we have ever seen and the wait times are as long as an hour and a half.”
Rodney Bohl braved the line because he said the inspector told him they were unable to send notification of his successful inspection to the state database.
“Because of the new system, the station has not sent the information yet,” he said.
Alex Gaunt was also waiting in the line on Monday morning because he did not even know online renewal was an option.
Elfant said they are urging people to renew online, but the Travis County Tax Office is also looking at other solutions. One idea is a camera for the waiting area allowing people to view a live feed of the wait area before deciding whether to visit.
Bohl hopes the new system is just experiencing hiccups.
“Hopefully, next year will be a lot better.