Time Warner customers must make switch or miss out on TV

AUSTIN (KXAN) — If you are a Time Warner Cable customer, but do not have a cable box, you will not be able to see any programming on your TV starting Tuesday.

On January 20, Time Warner is switching to a digital format that requires cable equipment.

Customers used to be able to plug a coax cable between the wall outlet and their televisions to receive basic cable. Under the change, a cable box, or similar device, must be put in between the wall and the television. The Cable box, digital transport adapter (DTA) or CableCARD devices decode the signal being sent to your television.

Time Warner says the new enhancements will provide better picture quality, crisper sound, and allow them to deliver more options to customers.

The good news is, you can pick up the equipment, free of charge if you order it any time before August 1st. If you subscribe to basic service, you’re entitled to two digital adapters for two years, at no added charge. Once two years is up, a monthly charge will be added to your bill. If you have a higher service, you can get one digital adapter for one year.

And remember, the new digital format, and equipment requirements, start Tuesday.

Additional Information: 

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