TxDOT to revamp TxTag customer service, website

TxTag

AUSTIN, Texas (AP) — The Texas Department of Transportation is shutting down its toll tag customer service and website Friday for a thorough upgrade to debut next week.

A TxDOT statement says the new and improved TxTag customer services are to launch Wednesday, with a website that offers live chat support and a new mobile website that allows account management on the go. Billing statements are being redesigned, and text-message alerts will be offered.

A new automated phone system will allow payments, account updates and other services by phone. More automatic pay options will be offered, and reactivation fees will be eliminated.

Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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