City-UT ‘snail mail’ surveys target Internet insight

AUSTIN (KXAN) — The city is joining with the University of Texas to find out how to improve access to technology in Austin.

They’re mailing surveys to 15,000 homes around the city — trying to find out how people use the Internet.

“There’s a whole series of questions about ‘Do you do email on your laptop, your iPad, your cell phone?’ because we’re really kind of curious to know — not only overall who’s using the Internet and what they’re using it for — but how they’re using it,” said UT Professor Joseph Straubhaar.

The goal is to use the information to help the city devote resources to help people in Austin get a bigger benefit from online services.

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