City-UT ‘snail mail’ surveys target Internet insight

AUSTIN (KXAN) — The city is joining with the University of Texas to find out how to improve access to technology in Austin.

They’re mailing surveys to 15,000 homes around the city — trying to find out how people use the Internet.

“There’s a whole series of questions about ‘Do you do email on your laptop, your iPad, your cell phone?’ because we’re really kind of curious to know — not only overall who’s using the Internet and what they’re using it for — but how they’re using it,” said UT Professor Joseph Straubhaar.

The goal is to use the information to help the city devote resources to help people in Austin get a bigger benefit from online services. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. If you see an inappropriate comment, please flag it for our moderators to review.

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