Austin-based business receives numerous complaints, BBB says

File Image. (AP Photo/Mark Lennihan)
File Image. (AP Photo/Mark Lennihan)

AUSTIN (KXAN) — An Austin-based company that manufactures computers used to “mine” bitcoins is receiving numerous complaints to the Better Business Bureau (BBB).

Many consumers sought refunds from CoinTerra when the company stated in February that the machines they pre-ordered late last year would not perform up to the specifications it advertised. Consumers who complained to BBB say they spent more than $6,000 per unit for the machines.

According to CoinTerra’s website, they design and produce Bitcoin mining ASIC processors and systems.

Although a few of their customers told BBB they had received promised refunds, many state that they have not received refunds after several weeks. Some also state that the business does not respond to calls or emails.

BBB confirmed via phone and email as well as a visit to the business that it has been receiving BBB correspondence. However, the company has not yet provided an explanation for the wave of complaints, nor provided BBB with responses to the majority of the complaints.

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