Another neighborhood poised to fight gas company

LEANDER, Texas (KXAN) — Residents of Leander’s Northcreek Ranch subdivision are organizing themselves in effort to fight their liquid propane supplier, Texas Community Propane.

KXAN first told you about the battle between Belterra residents and Texas Community Propane on Tuesday.

Northcreek Ranch residents say they plan to follow Belterra’s model of starting a petition and trying to get the gas prices lowered within their community. This past month, residents showed us bills that were $2.80 per gallon. Some say their heating bills have gotten so high, they are now past due, unable to pay.

“I would like to see the propane company care a little more about it’s customers,” Venus Michael told KXAN.

“I feel like I’m getting ripped off and I have no other options,” said Priscilla Trevino, whose highest propane bill was more than 400 dollars last month, in a house about 2,000 square feet, “I have to just get ripped off and be in that situation.”

She hasn’t seen a contract like the one that exists in Belterra, tying residents into using not only propane, but only propane from TCP. But she feels tied.

“It’s like having a contract that I didn’t even agree to,” she says she tried to go all electric, but she was unclear on whether she would have to pay TCP if she did.

“It’s horrible service. Because they know you can’t go anywhere so they can pretty much treat you the way they want to treat you,” Priscilla said.

Now, the community is taking it’s lead from Belterra, and organizing to the extent that they want to join forces with Belterra and fight the gas company in a unified, multi-neighborhood front.

“I think somebody needs to fight it and something needs to be done,” Venus said.

After our story aired Tuesday, one Belterra resident said he has filed a complaint with the Attorney General’s office.

The Railroad Commission has also confirmed that several pricing complaints against TCP came in this week, and they are investigating all of them.

Crescent Communities, the developer who took over Belterra in October, told KXAN it was aware of the agreement when it took over the community, but that it is not ignoring the situation. They released this statement:

“Due to the previously recorded agreements by our predecessors, there are limitations as to what actions can be taken.We are currently reviewing all information related to the propane matter in order to determine the best course of action for the community going forward. For future phases, we are currently exploring options for alternative energy sources including natural gas for new homes. We’re actively developing our community plans for Belterra and will provide updates on our new phase when more details are finalized.”

KXAN will have more on this as it develops. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. If you see an inappropriate comment, please flag it for our moderators to review.

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