Glitch stops Nest Protect smoke alarm sales


(NBC/NEST.COM) — Nest Labs — the smart thermostat and smoke alarm manufacturer that was bought by Google for $3.2 billion in cash — has halted sales of its Nest Protect smoke alarms.

In a letter posted on its website, the Co-Founder and CEO Tony Fadell says that users could accidentally shut off the alarm.

Fadell apologized and said the company discovered the problem during recent lab testing and that it’s working on a software patch to solve the issue.

But Fadell said the company stopped sales of the smoke alarm to prevent people from buying a product that would need a software patch right out of the box.

Customers who own a Nest Protect should contact the company.

By the way, Fadell is one of the co-inventors of the iPod. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Users who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

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